Privacy policy

Liorra Tech (Pty) Ltd (“Liorra Tech”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information safely and responsibly, in line with South Africa’s Protection of Personal Information Act (POPIA). This policy explains how we collect, use and protect your information when you use our website, services and products.

1. Information we collect

• Personal information: name, email address, phone number, billing details and other contact details you give us.
• Usage data: information about website visits, IP addresses, browser type and device.
• Cookies and similar technologies: used to improve your experience and understand website traffic.
• Transaction data: payment and purchase details for services you buy from us.
• Technical data: device identifiers, system logs and diagnostic data used for troubleshooting and improving our services.

2. How we use your information

• To provide and manage our services.
• To process payments and transactions securely.
• To reply to you and send updates about work you have asked us to do.
• To keep our website secure and prevent fraud or unauthorised access.
• To meet our legal obligations.
• To understand how our website is used so we can improve it.

Messages sent through our contact form are delivered to our inbox by email. We do not store them in a separate database and we do not add you to a mailing list.

3. Sharing your information

We do not sell personal information. We only share it:

• With service providers who help us operate, such as payment processors, hosting providers, email delivery and analytics tools.
• To comply with the law, including court orders and requests from government authorities.
• In a business transfer, such as a merger, acquisition or sale of company assets.
• With your consent, where you ask us to connect with another service.

4. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including encryption, access controls, regular security reviews and staff training on privacy and security.

5. Your rights

You have the right to:

• Access, correct or delete your personal information.
• Opt out of marketing messages.
• Object to or restrict how we process your information in certain cases.
• Receive your data in a structured, commonly used format.
• Withdraw your consent at any time where we rely on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email hello@liorra.io.

6. How long we keep data

• Transaction and billing data: for as long as the law requires for tax and accounting.
• Project correspondence: for as long as we work together and a reasonable period after, unless you ask us to delete it.
• Website analytics: in aggregated form, for trend analysis and improving the site.

7. Other websites

Our website links to other sites, such as our booking calendar and review platforms. We are not responsible for their privacy practices, so please read their policies.

8. Children

Our services are not intended for anyone under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will remove it.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page, and important changes may also be shared by email.

10. Contact us

Liorra Tech (Pty) Ltd
Fl 2, Block B, 66 Albert Rd, Woodstock, Cape Town, 7915, South Africa
Email: hello@liorra.io